Failed Payments & Retry Logs
Effective Date: 01 July 2025

At STAAR PAYOUT PRIVATE LIMITED, we prioritize transactional reliability and transparency. However, in the complex world of digital payments, failures may occasionally occur due to external factors such as network errors, bank downtimes, or incorrect beneficiary details. Our Failed Payments & Retry Logs system is designed to provide complete visibility into such events, enabling merchants to take swift corrective actions and ensure smoother financial operations.

What Are Failed Payments?

A failed payment refers to any transaction that could not be processed or credited to the intended recipient due to issues such as:

• Invalid or incorrect bank account or IFSC code

• Insufficient funds at the source

• Downtime or delay from banking partners or payment gateways

• System or network timeouts

• Regulatory blocks or verification mismatches

Key Features of the Failed Payments Dashboard

1. Real-Time Failure Tracking
Merchants can view all failed transactions in real-time, categorized by reason codes such as:

• Account does not exist

• Beneficiary name mismatch

• Bank is offline

• Technical timeout

• UTR not generated

2. Retry Logs
For every failed transaction, our system automatically logs retry attempts. The retry mechanism includes:

• Timestamp of each attempt

• Error response received from the banking partner

• Status (pending, retrying, success, permanent failure)

• Retry limit reached (if applicable)

3. Automated Retry Process
Depending on the failure type, the system attempts retries as per our retry policy:

• Soft Failures: Retries up to 3 times within 24 hours

• Hard Failures: Marked for manual intervention or client approval

• Revalidation: Option to edit and reinitiate with corrected information

Benefits for Merchants

• Full Transparency: Understand exactly why a transaction failed

• Quick Rectification: Edit and reinitiate transactions from the dashboard

• Audit Trail: Every retry attempt is logged with a timestamp and reason

• Time-Saving: No need to reach out to support for standard failures

• Risk Control: Identify recurring issues or invalid account patterns

Export & Reporting

Failed Payments and Retry Logs can be downloaded in CSV or Excel format, including:

• Transaction ID

• Date and time of initial failure

• Retry attempt history

• Failure reason code and description

• Final status after retries

This helps merchants reconcile and take further action, such as reaching out to vendors, updating payout details, or rescheduling payments.

When to Contact Support

If your transaction remains unresolved even after retry attempts, or if there’s a system error not listed in the logs, please contact our support team. Our resolution team will respond within 24 working hours.

Recommended Best Practices

• Always verify beneficiary details before initiating high-value payouts

• Monitor failure trends through monthly reports

• Update bank account master records regularly

• Avoid repeated retries for hard failures to prevent account blocking

Need Assistance?
If you have questions or need help regarding failed payments or retry history, reach out to:

STAAR PAYOUT PRIVATE LIMITED
A-1/2, First Floor, Shakti Nagar Extension, Ashok Vihar, North West Delhi, Delhi, Delhi, India, 110052
Email: staarpayout0@gmail.com | info@itstarpay.com
Call: 8743802184